E-Control’s dispute settlement service
Already in 2002, E-Control set up a dedicated dispute settlement service to assist electricity and gas customers if they encounter difficulties with their system operator or supplier. This service has been a cornerstone of our consumer services from the very beginning. In 2016, the Ministry of Labour, Social Affairs, Health and Consumer Protection notified the service’s role as ADR body to the European Commission.
How to contact E-Control’s dispute settlement service
|Tel.: +43 1 24724-444 |
Fax: +43 1 24724-900
|E-Control Austria |
Schlichtungsstelle (Dispute settlement service)
Rudolfsplatz 13a, 1010 Vienna
The following pages provide a range of information on how our dispute settlement service works and how we could help you.