Supplementary service charges

System operators may apply charges for certain services rendered in addition to those itemised in section 72 para. 2 Gaswirtschaftsgesetz (Natural Gas Act) 2011 – if such services are directly caused by the system users themselves. These are services such as sending payment reminders, disabling and re-enabling connections, irregular meter readings required by the consumer or the provision of meter readings from load meters. The applicable charges are listed on our German pages and are set in the Gas-Systemnutzungsentgelte-Verordnung (Gas System Charges Ordinance).