Network service quality
In accordance with section 30(1) Gaswirtschaftsgesetz (Natural Gas Act) 2011, the regulator is also required to determine by ordinance the safety, reliability and quality standards that system operators must meet when providing services to system users and other market participants, and define the indicators used to monitor compliance with those standards. This is combined with an obligation for system operators, under section 30(4) of the same Act, to submit the indicators defined in the ordinance to the regulator once a year and to publish them.
E-Control has complied with the statutory task and issued a Gasnetzdiensleistungsqualitätsverordnung (Ordinance on Gas System Service Quality).
We also use the data collected under the Ordinance to publish an annual report on system service quality; to read the most recent reports, please consult our German pages.