E-Control’s dispute settlement service

Already in 2002, E-Control set up a dedicated dispute settlement service to assist electricity and gas customers if they encounter difficulties with their system operator or supplier. This service has been a cornerstone of our consumer services from the very beginning. In 2016, the Ministry of Labour, Social Affairs and Consumer Protection notified the service’s role as ADR body to the European Commission.

How to contact E-Control’s dispute settlement service

Tel.: +43 1 24724-444
Fax: +43 1 24724-900
E-mail: schlichtungsstelle@e-control.at
E-Control Austria
Schlichtungsstelle (Dispute settlement service)
Rudolfsplatz 13a, 1010 Vienna

The following pages provide a range of information on how our dispute settlement service works and how we could help you.

Schlichtungsstelle der E-Control
nach dem Alternative-Streitbeilegung-Gesetz
notifizierte Verbraucherschlichtungsstelle