What's on the bill?
Each company has their own design and layout that they use for bills and information might be in different places on different companies' invoices. Also the terms used to describe individual items on your bill might differ depending on your supplier. But the law specifies some contents that each invoice must list.
Generally, many companies offer electronic billing, but you always have the right to request paper bills and they cannot charge you extra for them.
The four-part bill
Standard electricity and gas bills in Austria have four parts.
An overview part gives your supplier's contact details and concise information on the billing period, your total costs for this bill (i.e. including your energy costs, network charges and all applicable taxes etc.), the prepayments you've already made, the new prepayment amount set for you, and your consumption during the billing period.
A second part goes into detail on your consumption - e.g. stating whether your meter was actually read or your consumption was calculated, and for gas also how they have converted the metered cubic metres into billed kWh. It also states how your overall energy price is made up: often, there will be a standing charge and a unit rate per kWh. And this part also lists the components of the overall grid charges, such as the charge for grid losses or the metering charge. Lastly, there are details on the taxes and surcharges pay as part of your energy bill.
An information sheet with your supplier's and your system operator's contact details is the third part of your bill. This is also where you will normally find details about your contracts such as contract term and your basic rights as an energy consumer.
The fourth part in a gas bill simply contains explanations that are meant to help you understand the rest of the bill. For electricity bills, this is also where labelling information is given, i.e. this is where your supplier states how much of your electricity comes from renewables etc.
For more details on each of the parts of an energy bill, please visit our German pages.