Objecting to a price increase
Whenever your supplier plans to increase prices, it has to inform you about it beforehand and in writing. In this written notice, you will also be informed about your right to object to the increase and the deadline for this objection. If you want to object to the increase, please make sure you respect this deadline.
Three months after you have objected to the price increase, the supply contract with your current supplier expires. Up until then you will be paying the old, cheaper price.
Note: if you object you should find a new supplier and sign a new contract as soon as possible. Please keep in mind that the switching procedure usually takes up to two months until it is complete. We therefore recommend you start looking for a new supplier as soon as possible.
Objecting to changes in the general terms and conditions
Your supplier wants to make changes to the contract
If your supplier changes the general terms and conditions you have the same right to object as in case of a price increase. A change in the general terms and conditions translates into a change of your contract; the supplier has to inform you about the changes in writing and in due time.
If you do not agree with the changes, you can object. In its letter, the supplier must inform you also about the deadlines for objection and the termination of your contract in case you choose to object. If you object you should find a new supplier and sign a new contract as soon as possible.
Your system operator changes its terms and conditions
The general terms and conditions of the system operators have to be approved by E-Control. System operators are required by law to inform you about any changes and to grant you the possibility to object. Yet there is no possibility for you to change the system operator.